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Phone: (780) 492-9400
Options:
  1. Systems Status
  2. CCID Help
  3. Helpdesk Analysts
  4. Google Apps
Email: helpdesk@ualberta.ca
302 General Services Building
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Walk-in:
  8:00 - 4:30 Monday to Friday
Phone:
   7:30 - 6:00 Monday to Thursday
   7:30 - 4:30 Friday
Email / Chat:
   7:30 - 9:00 Monday to Thursday
   7:30 - 4:30 Friday
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Old Central Mail now Read-Only

As part of the University's transition to uAlberta Google Apps, Old Central Mail has been changed to read-only. This means it will no longer receive new messages.

Users who rely on Central Mail need to switch to uAlberta Google Apps to avoid disrupted mailflow.

To upgrade to uAlberta Google Apps, go to: http://www.ualberta.ca/google/switch

If you use a department email server, your email will continue to be delivered there. You can check your email status by going to CCID Profile Manager and checking the "forwarding" section.

Waiting for your old mail? Signed up to have us move your email and you want to know how it is going? Go to the Migration Status page and find out.

For more information about using Google Apps, please check out the AICT Helpdesk video tutorials page, some quick tips and tricks and Google’s online training courses.

How do I get trained?

The Technology Training Centre (TTC) offers FREE hands-on Google Apps training. Check the training schedule to see when the next course is offered.

PeopleSoft

The AICT Helpdesk is now acting as the level one support for PeopleSoft. To find out more about PeopleSoft please visit the Administrative Information Systems website at http://www.ais.ualberta.ca/.

How can we Help you?

We support
We may support
We don't support
We would be glad to help you.
  • Peoplesoft Support
  • Bear Tracks for Staff
  • Email setup
  • CCIDs and passwords
  • Wireless access
  • Central storage and website set-up
  • Anti-virus software installation
  • Large format printing for research posters
  • Hardware support and repair
We can't make any guarantees but give us a shot, what have you got to lose?
  • Application support for stuff like Microsoft office, iTunes, or anything else you like to use
  • Software installation
  • File recovery from USB keys or external hard drives
  • Virus scanning
  • Hardware assessment
  • Using Bear Tracks for Students
  • EZProxy
  • Computer repair, just the software no hardware
  • General computer use like webdesign, graphic design, what software to use
This stuff is supported by another department. Click on the link to find their contact info.


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